Last updated: 7 October 2026
Order processing
Orders are processed within [1–2] business days after payment confirmation (or order confirmation for Cash on Delivery). Orders placed on Sundays or public holidays are processed on the next business day.
Delivery time
Delivery usually takes [3–7] business days, depending on your location. Remote areas may take longer. These timelines are estimates, and delays can happen due to weather, courier issues or other events beyond our control.
Shipping charges
[Free shipping on all orders / Free shipping on orders above ₹. A flat shipping fee of ₹ applies on smaller orders.] Final charges are shown at checkout before you pay.
Areas we deliver to
We deliver to [all serviceable PIN codes across India]. If your PIN code is not serviceable, the checkout page will let you know.
Cash on Delivery (COD)
COD is available on [eligible PIN codes] [for orders up to ₹___]. Please keep the exact amount ready at the time of delivery.
Tracking
Once your order is shipped, we will send tracking details by [SMS / email / WhatsApp].
Delivery attempts
If you are unavailable, the courier will usually try again. If delivery fails repeatedly, the order may be returned to us. In that case we will contact you to re-ship (extra shipping may apply) or refund the order amount.
Damaged or incorrect parcels
Please check the package at the time of delivery. If it looks damaged or tampered with, take photos or a video while opening it and contact us within 48 hours. See our Refund & Return Policy.
Contact
connect@graamio.com | +91 94393 93487